
From Differentiator to Hygiene Factor: Ankur Bisen on Meesho’s AI Voice Assistant ‘Vaani’
India’s e-commerce sector is facing a growth plateau. Platforms are increasingly competing for a largely overlapping user base, and acquiring new customers—especially from smaller towns—remains slow and expensive. Compounding the issue is poor retention, with price-sensitive consumers frequently switching apps based on the latest promotions.











